Refund policy
We want you to feel confident when shopping with NORCREST HOME. Eligible items may be returned within 30 calendar days after delivery.
Return Eligibility
To be eligible for a return, an item must be unused, unwashed, undamaged, and returned in its original condition with all original packaging, inserts, and accessories.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 calendar days of delivery at support@norcresthome.com. Include your order number and clear photos of the item, packaging, and shipping label so we can assist you promptly.
Items Not Eligible for Return
The following are not eligible for return unless they arrived damaged, defective, or incorrect:
- Items that have been used, assembled, altered, washed, or damaged after delivery
- Items returned without original packaging or important components
- Final-sale items, gift cards, and any item clearly marked non-returnable on the product page
How to Start a Return
Email support@norcresthome.com with your order number and the reason for your return. If your return is eligible, we will provide return instructions and a prepaid return shipping label.
Please do not send an item back without contacting us first. Returns sent without authorization may be delayed or may not be accepted.
Return Shipping Cost
NORCREST HOME covers the cost of return shipping for approved eligible returns. You will not be charged a return shipping fee when you use the prepaid label we provide.
Refund Timing
After we receive and inspect your returned item, we will notify you of the return decision by email. Approved refunds are issued to the original payment method within 7 business days after the returned item is received and inspected.
Your bank or payment provider may require additional time to post the refund to your account.
Original shipping is free for eligible orders, so there is no outbound shipping charge to refund.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the eligible item for a refund and place a new order.